General Terms and Conditions of Sale

These general terms and conditions of sale define the contractual relationship between the branch of the company Jubo Services, Médiation et Consultance Group (JSMCG) S.à.r.l.-S., namely “Marché Tropical” and its customers.

Any order placed onwww.marchetropical.lu implies acceptance of these general terms and conditions of sale.

1. Online purchase
Any order made by a customer on the websitewww.marchetropical.lu automatically entails acceptance of these general terms and conditions of sale.

No final order may be submitted without the customer having previously accepted the general terms and conditions of sale by checking the box provided for this purpose.

The customer has at any time the possibility to modify or not send their order.

These present general terms and conditions of sale shall prevail over any other conditions appearing in any other document, except in the case of prior, express and written derogation.

2. Our items

All our items are presented with their name, brand, content and quantity. The photos of the items appearing on the websitewww.marchetropical.lu are for illustrative purposes, knowing that they may sometimes be modified without notice by the manufacturers.

The photos, images and other illustrations of our items do not fall within the contractual scope. The liability of Marché Tropical cannot under any circumstances be engaged in this regard.

The items found on the Marché Tropical website are in principle available. However, it may happen that a product cannot be delivered. This missing product will then be deducted from the order and will not be charged. For this purpose, an information note will be attached to the delivery note. Nevertheless, we strive to ensure that our items are always available.

Adding an item to the cart does not constitute validation of the order because the item in question may not be available between the time it is added to the cart and the final submission of the order by the customer.

3. Our prices

The prices displayed on the websitewww.marchetropical.lu are inclusive of VAT and are valid on the day of consultation of the site.

Delivery of orders is subject to conditions. Except in the case of display error, we guarantee the prices indicated. Marché Tropical cannot be held responsible following a display error.

4. Username and password of the customer

The username and password shall serve as an electronic signature when confirming the order.

The customer is solely responsible for their username and password.

Marché Tropical cannot be held responsible in the event of loss and/or dishonest use resulting from it.

In the event of a forgotten password, the customer has a function on the website allowing them to retrieve it and/or change it if necessary.

5. Orders

Any order automatically generates an order confirmation sent by email to the address provided by the customer when registering their contact details.

Marché Tropical reserves the right not to honor an order in the event of a dispute with the customer.

Marché Tropical reserves the right to contact the customer in connection with an order in order to verify its accuracy and to agree with the customer on delivery details.

Marché Tropical reserves the right to limit quantities sold in order to better manage available stock.

In the case of an automatic order, the customer agrees to be delivered weekly on the same day and during the same time slot continuously until modification by the customer.

The customer accepts that prices may fluctuate after the automatic order is activated. The prices of each item in the automatic order may increase or decrease according to market price developments.

After each order, the customer will be contacted by Marché Tropical to schedule delivery of the items.

6. Payment by credit card

We provide you with the “Worldline” system, a secure and accredited payment system that protects against fraud risks and guarantees the confidentiality of credit card numbers through cryptology procedures. We accept VISA and Mastercard.

When paying for the order, the credit card is not debited, but we simply request a payment authorization from the issuing banking institutions as a guarantee. It is only after verification of the final delivery note on the day of delivery that the credit card is debited.

At the time of the order and payment by credit card, an authorization request is made to financial institutions for the total amount of the order and a maximum safety margin of 10%, in order to ensure payment for any weight differences (meat, fish, fruits, vegetables and any other items in these categories).

The order will only be accepted by the system after verification of the credit card. It is therefore the customer’s responsibility to ensure the validity of their card and to verify that it is among the accepted payment cards.

7. Delivery

Marché Tropical reserves the right to define and/or modify its delivery days according to demand.

However, deliveries are organized on the following days and times:

• Every Tuesday, between 12:00 and 18:00
• Every Thursday, between 12:00 and 18:00

How to place your order:

• For Tuesday delivery:
  Place your order no later than Monday at 17:00
• For Thursday delivery:
  Place your order no later than Wednesday at 17:00

Delivery is ensured by Marché Tropical throughout the Grand Duchy of Luxembourg and The Moselle, including everywhere in the municipality of Perl in Germany and in the municipality of Sierck-les-Bains in France. When registering, the customer must indicate the exact delivery address including the postal code.

Marché Tropical may also entrust delivery to a third party. In this case, that third party organizes its own delivery system and customers placing orders through that platform are subject to its terms and conditions.

The delivery system is organized according to the 12 cantons of the country plus two zones A and B outside Luxembourg.

7.1. Explanation and breakdown of your costs

The total price of your order, including delivery, is divided as follows:

a) total price of items + b) delivery and packaging fees depending on zones.

Zone A: Perl (Germany) – Postal codes 66706

For orders between 20 and 29 EUR: delivery and packaging fee of 4.50 EUR

For orders of 30 EUR or more: free delivery

Zone B: Sierck-les-Bains (France) – Postal codes 57480

For orders between 20 and 34 EUR: delivery fee 5.50 EUR

For orders of 35 EUR or more: free delivery

Zone 1: Canton of Remich – Postal codes 5500–5599

For orders between 20 and 24 EUR: delivery fee 3.50 EUR

For orders of 25 EUR or more: free delivery

Zone 2: Cantons of Luxembourg / Esch-sur-Alzette / Grevenmacher

For orders between 25 and 49 EUR: delivery fee 8.50 EUR

For orders of 50 EUR or more: free delivery

Zone 3: Cantons of Echternach / Mersch / Capellen

For orders between 40 and 69 EUR: delivery fee 9.50 EUR

For orders of 70 EUR or more: free delivery

Zone 4: Cantons of Diekirch / Rédange

For orders between 60 and 99 EUR: delivery fee 11.50 EUR

For orders of 100 EUR or more: free delivery

Zone 5: Cantons of Vianden / Wiltz

For orders between 125 and 129 EUR: delivery fee 13.50 EUR

For orders of 130 EUR or more: free delivery

Zone 6: Canton of Clervaux

For orders between 165 and 169 EUR: delivery fee 15.50 EUR

For orders of 170 EUR or more: free delivery

Further delivery instructions :

The customer must indicate the exact delivery location, date and time slot.

Delivery is guaranteed up to the 2nd floor for buildings without elevators.

Marché Tropical is not responsible for delays or partial non-delivery.

If the customer cannot receive the order, they must notify at least 5 hours in advance.

In case of absence, products may be left at the door or with a neighbor.

Force majeure releases both parties from obligations.

Incorrect address details are the customer’s responsibility.

8. Complaints

For fresh and frozen products, only complaints made on the same day or the next day (before midnight) will be considered. A request must be sent by email with photos before any exchange and/ or reimbursement.

Marché Tropical is not responsible for misuse of products or deterioration after delivery.

All electronic exchanges are kept indefinitely and may serve as proof.

After 24 hours, no complaint will be accepted.

In case of dispute, mediation may be used, otherwise Luxembourg courts apply.

9. Right of withdrawal

For non-perishable products only, the customer has a 14-day withdrawal right.

Return costs are borne by the buyer.

Products must be intact and in original packaging.

A withdrawal request must be sent by email with photos before returning.

10. Warranty clause

Products are delivered with a shelf life corresponding to that displayed.

11. Alcoholic beverages

Orders with alcohol require the buyer to confirm they are over 18.

Delivery must also be received by a person over 18.

Otherwise, alcohol will not be delivered and refunded or exchanged.

12. Data protection

Personal data processing is under the responsibility of Odoo SA.

The customer has rights of access, modification, correction and deletion.

(Then continues:)

Collected data: name, address, phone, email, order history

Cookies are used for site functionality

Tracking tools: Google Analytics, Facebook Pixel, Microsoft Clarity

Data remains anonymous unless logged into those services

SMS/WhatsApp notifications are sent via BulkSMS using only phone number and message text.

13. Intellectual property

Any reproduction of this site is strictly prohibited and subject to legal action.

14. Information and useful links

Return address: 39 Rue Enz L-5532 Remich, Luxembourg

European online dispute resolution platform

Withdrawal form

CNPD Luxembourg

15. Mandatory information

Marché Tropical

39 Rue Enz, L-5532 Remich, Luxembourg

Phone: +352 26 77 42 51

Email: info@marchetropical.lu

Website:www.marchetropical.lu

Branch of:

Jubo Services, Médiation et Consultance Group (JSMCG)

Schengen, Luxembourg

VAT: LU33134082

Authorizations and approvals listed